Terms & policies

The agreement between you and NYC Factory when you use the platform, the design studio and our print-on-demand production.

What we collect, why, who we share it with — including your customers' shipping details and the data our Shopify app touches.

Production times, cut-off, blind shipping, carriers, addresses, lost and returned packages.

What we reprint or refund, what isn't covered, how fast, and how to report a problem.