Policies · effective September 24, 2026

Terms & policies

The agreements behind every order we make for you. Four documents, written to be read: what you agree to, what we do with data, how production and shipping work, and what happens if a piece isn't right. NYC Factory Inc., 1109 Grand Ave, Unit #3, North Bergen, NJ 07047.

01Terms of Service

The agreement between you and NYC Factory when you use the platform, the design studio and our print-on-demand production.

Read 02Privacy Policy

What we collect, why, who we share it with — including your customers' shipping details and the data our Shopify app touches.

Read 03Shipping & Production Policy

Production times, cut-off, blind shipping, carriers, addresses, lost and returned packages.

Read 04Reprint & Refund Policy

What we reprint or refund, what isn't covered, how fast, and how to report a problem.

Read